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This study aims to revisit and extends the work of Rosacker and Rosacker (2012) that called for increased interdisciplinary efforts to address and solve the critical issues (critical success factors) facing technologically-enabled remote-access voting platforms. It builds upon the background platform presented there, which included an historical timeline of information and communication technologies and an e-voting literature review, and extends that work by providing a state-of-the-art update and review of the rapidly changing voter environment from societal, technological and experiential studies over the past decade. Specific focus is directed at technology-enabled, remote-access voting, while also considering the important role technological advances can play in improving voter registration/confirmation procedures.

First, a brief review of significant societal and technological changes, including the rapid evolution of the internet of things, is undertaken to frame the discussion. Second, a sample of several technology-enabled, remote-access voting experiments are reviewed and critiqued. Third, currently available technical solutions targeting technology-enabled voter registration and vote casting are offered as the next step in the process that will ultimately lead to remote-access voting becoming widely deployed across smart devices. Finally, some contemporaneous conclusions are tendered.

Society and technology-enabled devices have each witnessed myriad changes and advancements in the second decade of the 21st century. These have led to numerous remote-access voting experiments across the globe that have overwhelmingly proven the concept of technology-enabled, remote-access voting to be viable while also identifying/reasserting issues (critical success factors) that continue to restrain its full implementation. Importantly, none of the problems identified is fatal to the concept.

This study considers the issue of technologically-enabled, remote-access voting focussing on the impacts associated with the portfolio of recent societal and technological advancements including the many vexing concerns and issues presented by the coronavirus pandemic. Social distancing is limiting access to the traditional methods of in-person voting for both election officials and voters bringing into question the November 2020 US national election. Calls for expanded mail voting options and the requisite federal funding required to support these efforts are increasing, widespread and broadly persuasive. Wholly missing in this debate is an exhaustive consideration and discussion of technologically enhanced, remote-access voting systems and their role in filling the void.

The purpose of this paper is to provide a timely discussion of the important topic of remote‐access voting technology.

First, an introduction to the topic is offered; second the existing state of the art is considered; third, a brief history of electronic and internet voting methods is presented; and fourth, a short list of critical success factors for remote‐access voting is presented. Finally, a conclusion is offered surrounding how academics and practitioners can collaboratively proceed to address the salient issues and barriers that currently prohibit the advancement of remote‐access voting.

There is a brief and largely successful history involving applications of information communication technologies (ICTs) and computer technology to assist in data capture and tabulation of democratic elections. While several critical issues have been identified, none has been so significant that an end‐game strategy should be invoked rather than continued innovation. Concurrently, the business world has witnessed an expanding use of computer‐based infrastructures and enhanced ICTs to facilitate the processing of remote‐access commercial transactions. These advancements have provided a rich opportunity to seek out, identify, and address the substantive operational issues permitting the successful expansion of a variety of business methods, models, and processes. While these successes have provided a solid foundation upon which e‐government voting systems can be attempted, such a process improvement has been elusive to this date with many of the real issues and concerns seeming to be too large to resolve.

The paper considers the important issue of remote‐access voting as a means for supporting the expansion and refinement of democratic processes across the world through increased citizen participation.

The project management literature contains a growing body of research addressing information technology (IT). Currently, the majority of these studies direct attention towards projects completed within private sector organizations. Given the unique characteristics surrounding public sector organizations, this paper aims to argue that it is inappropriate to apply the lessons learned from private sector organizations in the public arena without investigating their applicability empirically.

A review of the historical evolution of IT usage within public sector organizations is offered. The broad body of project management knowledge is discussed, and the unique characteristics of public sector organizations are detailed. These three concepts combine to provide a conceptual framework for reviewing empirical research published in Transforming Government: People, Process and Policy.

It is concluded that the additional empirical research is needed to further our understanding of the applicability of project management principles, developed and applied in private sector organizations, to the unique organizational format presented by public sector operations.

As the use of, and dependence on, IT within all organizations continues to expand throughout the world, it becomes critically important for managers to understand “best business practices” so that these successful managerial techniques can be applied appropriately to enhance and refine operational practices. Importantly, problems associated with the successful management of information technology projects have been and continue to be significant concerns, thus highlighting the need for better knowledge development and transfer that can be provided by well designed and completed research.

Managerial practices are essential in the success of information technology (IT) projects of digital transformation (DT). However, the literature has not yet specified all these managerial practices. This study aims to address this gap by investigating the influence of change management on the success of IT projects of DT. Additionally, the author examines the consequences on SMEs in the economic context of the Democratic Republic of the Congo (DRC).

This study draws on a research model that elucidates aspects of the resource-based view (RBV) framework, notably the transformation of human resources based on change management. This model demonstrates the relationship between change management, DT and IT project success, which facilitates the performance and resilience of SMEs. To empirically validate and test the developed research model, we gathered 299 responses from SME managers in the DRC through cross-sectional data collection using a structured questionnaire. The author performed statistical analyses using variance-based structural equation modeling (PLS-SEM) with the help of SmartPLS 3.0.

This paper reveals how SME managers can succeed in DT projects with the change management of human resources. Furthermore, it establishes that the success of IT projects of DT is an essential for enhancing the performance and resilience of SMEs in the DRC.

This study contributes to the information systems (IS) literature on developing countries by highlighting the DRC context. Little research deals with the success factors of DT projects and their organizational impact on SMEs in developing countries. This study thus enriches the IS literature by filling this void.